Coordinated Access

The information and resources here are intended to answer questions and support your community to develop and sustain a strong Coordinated Access system on your journey to ending chronic homelessness.

Keep checking back here as we will be regularly updating materials and adding further resources.

Coordinated Access (CA) Information and Overview

Coordinated Access (CA) is a way for communities to design, streamline, and bring consistency to the process by which people experiencing homelessness access housing and services.

A strong CA uses a By-Name List and a Housing First Approach along with a standardized and coordinated process for access, assessment, prioritization, and matching and referral for housing and other services across all the agencies and organizations in a local area.

Included below a variety of resources to provide you with an overview and further information about Coordinated Access:

Common Assessment Tools

Coordinated Access Scorecard 2.0

The Coordinated Access (CA) Scorecard 2.0 is the updated 22 question self-assessment tool to assist you to review and make improvements in your Coordinated Access system.  The Scorecard includes three levels of quality: 1) Reaching Home, 2) Basic Quality, and 3) Advanced Quality.  

CA Scorecard Guide 2.0  

Explains what the CA Scorecard is, makes suggestions for how to use it, and walks you through the questions (including a further description, tips and sample resources).

CA  Scorecard 2.0  

A Google (view only) version of the Scorecard and Tools that you can make a copy of for your community.  Includes the following five tabs:

  • About Your Community
  • By-Name List Scorecard 2.0
  • Coordinated Access Scorecard 2.0
  • Provider Participation Tool
  • Provider Participation Tool – Instructions and Results

Review the CAS Scorecard with your community – document your progress and plan your next steps.  Here are some Scorecard Group Exercise ideas

Built for Zero Canada communities complete the Scorecard and Tools in the Change Package.  

Coordinated Access Resources and Examples

Coordinated Access (sometimes called coordinated entry) materials from a variety of Canadian and US communities are included below:

Canadian Community Coordinated Access Examples


Calgary Coordinated Access Materials:


Guelph-Wellington’s Coordinated Access System (DOOR) Materials:


Hamilton’s Coordinated Access Materials:


Kawartha-Haliburton Coordinated Access Materials:


Kingston’s Coordinated Access Materials:


Peterborough Materials:


Simcoe County


Waterloo’s Coordinated Access (PATHS) Materials:


Windsor’s Coordinated Access (BNPL) Materials:

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