Coordinated Access

The information and resources here are intended to answer questions and support your community to develop and sustain a strong Coordinated Access system on your journey to ending chronic homelessness.

Keep checking back here as we will be regularly updating materials and adding further resources.

Coordinated Access Information and Overview

Coordinated Access (CA) is a way for communities to design, streamline, and bring consistency to the process by which people experiencing homelessness access housing and services.  A strong CA uses a By-Name List and a Housing First Approach along with a standardized and coordinated process for access, assessment, prioritization, and matching and referral for housing and other services across all the agencies and organizations in a local area.

Included below a variety of resources to provide you with an overview and further information about Coordinated Access:

Canadian and Reaching Home: 


General Information:

Common Assessment Tools

Coordinated Access Scorecard 2.0

The Coordinated Access (CA) Scorecard 2.0 is the updated 22 question self-assessment tool to assist you to review and make improvements in your Coordinated Access system.  This Scorecard incorporates the new Reaching Home Coordinated Access minimum requirements and includes three levels of quality: 1) Reaching Home, 2) Basic Quality, and 3) Advanced Quality. 

For more information you catch watch the one-hour launch webinar (July 18, 2019) or review the Launch PowerPoint PDF. Read more about the Scorecard in the Guide below.

The CA Scorecard Guide 2.0 explains what the CA Scorecard is, makes suggestions for how to use it, and walks you through the questions (including a further description, tips and sample resources).

Coordinated Access Guide

The CA Scorecard 2.0 is part of the Scorecards & Tools Google Worksheet (view only) that you can make a copy of for your community. 

CA  Scorecard 2.0

The Scorecards & Tools document includes the following six tabs:

  • Tab #1: Instructions
  • Tab #2: About Your Community
  • Tab #3: By-Name List Scorecard 2.0
  • Tab #4: Coordinated Access Scorecard 2.0
  • Tab #5: Provider Participation Tool
  • Tab #6: Provider Participation Tool – Instructions and Results

Each question in the CA Scorecard 2.0 has links to the appropriate supporting information in the CA Scorecard Guide 2.0. Review the CA Scorecard 2.0 with your community – document your progress and plan your next steps.  Here are some ideas for Scorecard Group Exercises.

Coordinated Access Tools and Community Examples

Coordinated Access (sometimes called coordinated entry) materials from a variety of Canadian and US communities are included below:

us Toolkits and Community Examples:
CAEH Tools:
Action Oriented Case Conferencing
Process mapping information and tools
  • Materials coming soon!
Canadian Community Coordinated Access Examples:

Calgary Coordinated Access Materials:

Chatham-Kent – CK Cares Coordinated Access Materials:

Guelph-Wellington’s Coordinated Access System (DOOR) Materials:

Hamilton’s Coordinated Access Materials:

Kawartha-Haliburton Coordinated Access Materials:

Kingston’s Coordinated Access Materials:

Moncton Materials:

Niagara Region Materials:

Peterborough Materials:

Red Deer Materials:

Saint John Materials:

Simcoe County Materials:

St. John’s (End Homelessness St. John’s) Materials:

Waterloo’s Coordinated Access Prioritized Access to Housing Stability (PATHS) Materials:

Windsor’s Coordinated Access (BNPL) Materials:

Coordinated Access/HMIS Sample Job Descriptions

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