The information and resources here are intended to support your efforts to develop and sustain a strong practice of diversion in your community.
See below for links to information, program examples and tools as well as the BFZ-C Diversion webinar series. Remember, you can also always search on the Homeless Hub and the Homelessness Learning Hub for further information.
Keep checking back here as we will be regularly updating materials and adding further resources.
- What is Diversion? (Blog, 2022)
- Diversion and Housing Loss Prevention Guide (2022) – a 40 page guide with information, practical steps and case studies. See this overview webinar recording and PDF.
- Introduction to Shelter Diversion (CSTN & OrgCode, 2019) (1 hour) and PowerPoint PDF
- Housing Focused Sheltering – Diversion pg. 2-5 (OrgCode, 2017)
- Characteristics of an Exemplary Diversion Specialist – Blog (OrgCode, 2016)
- Diversion: Making it Work – Blog (OrgCode, 2015)
National alliance to end Homelessness (NAEH)
- Improving Homelessness Response Systems Through Diversion and Problem Solving (Blog, 2022) – six key point and links to other resources
- Role of Emergency Shelter in Diversion – Webinar (2018) (90 min) Download Slides and tools:
- The Three C’s of Diversion – Blog (2015)
- Creating a Successful Diversion Program for Homeless Families (2011)
United States Interagency Council on Homelessness (USICH)
- Prevention, Diversion and Rapid Exit Guide (2019) – developed collaboratively by the USICH, the Department of Housing and Urban Development, and the Department of Veterans Affairs this document clarifies the definitions for “prevention,” “diversion,” and “rapid exit.”
- Adopting Housing Problem-Solving Approaches with Prevention, Diversion, and Rapid Exit Strategies (2019)
- Youth Reconnect Training (Homelessness Learning Hub) – Online training on the Youth Reconnect program model for youth homelessness prevention for young people aged 13-24 at risk of homelessness. Includes 6 lessons, a quiz and certificate of completion.
- Youth Shelter Diversion and Youth Reconnect (Homeless Hub)
- Youth Reconnect Program Guide (Making the Shift, 2020) – a 29 page guide that describes the program, considerations for implementation, and highlights programs in practice. Youth Reconnect (YR) is a community-based early intervention program that is designed to help young people (ages 13-24) who are at risk of or in the early stages of homelessness by helping them to stay connected to their family, community and school, and to strengthen natural supports.
- Hamilton Youth Reconnect Program (Blog, June 2020)
- Respite Housing and Host Homes (Homeless Hub)
- Host Homes Handbook (Point Source Youth 2018)
- Host Homes Canada Toolkit (an on-line toolkit from Raising the Roof)
- Bridging the Gap – Host Homes Program (2019) – evaluation of the first Host Homes program in Ontario, operating in Halton Region for the past decade
- Niagara Region – Two Years of Shelter Diversion: Learnings and Lessons (2021)
- Edmonton – see webinar series below & 7 Cities Conference Presentation (2018) & 24/7 Crisis Diversion
- King County – Family Shelter Diversion Pilot Report (2015) & Integrating Diversion into Homeless Response System Presentation (2017) & Overview and Case Study Reports Homeless to Housed in a Hurry: Extending Diversion to Help Families Exit Homelessness (2018) (read blog)
- Waterloo Region – see webinar series below for information on their local diversion program. See also the Family Shelter Diversion Pilot Report & 2 Page Summary (2015) & Raising the Roof Blog (2016)
- Connecticut Coalition to End Homelessness – Shelter Diversion – includes a number of links to further information, tools and resources
- Veteran’s Health Administration – Webinar Presentation – Using Conflict Resolution for Effective Prevention and Diversion (2016)
- Diversion Best Practices Presentation (2015 NAEH Conference) – FocusStrategies, Montgomery County, and Connecticut
- Summary of Diversion Practices from Other Communities (Abt Associates 2015) – Hennepin County, Los Angeles, Montgomery County, and Cleveland
- Prevention/Re-Housing VI-SPDAT V.2 Single Adults and Prevention/Re-Housing VI-SPDAT V.2 Families
- Community Diversion Forms and Tools:
- Brantford Diversion Questionnaire (2021) and How to Document Diversion in HIFIS Procedure (2021)
- End Homelessness St. John’s Coordinated Access Diversion Pre-Screener (2019)
- Hamilton – Shelter Diversion Flow Chart and Diversion Assessment Tool (2019)
- Peel Salvation Army Diversion Assessment (fillable Word version) (2018)
- Columbus Shelter Screening and Diversion Form (2016)
- Connecticut Coalition to End Homelessness – Diversion Resources and Tools – website
- Georgia Prevention and Diversion Screening Tool (2017)
HIFIS will be including a new diversion module in an upcoming release planned for fall 2022.
ACRE produced this Shelter Diversion in HIFIS 4 Report (2021) to help inform the new Diversion module.
Currently available HIFIS 4 reports (see these and other available reports at ACRE):
- If you are using the Case Management module for diversion, one of these might be useful.
- If you are using Turnaways for diversion, this one might be useful.
- If you want to analyze clients returning to shelter multiple times, this one might be useful.
The following Diversion Webinar Series took place over May to June 2022:
- Webinar May 2022 – Introduction to the Diversion and Housing Loss Prevention Guide – Recording (60 min) and PDF. Iain De Jong of OrgCode provides an overview of their recently released Diversion and Housing Loss Prevention Guide (2022) – a 40 page guide with information, practical steps and case studies.
- Community of Practice Call June 2022 – Diversion in Practice – Recording (60 min) and PDF – Waterloo Region shares information about First Connect – a team offering 24/7 diversion and prevention support across the Region. The webinar also kicks off with an update on two Canadian diversion research studies.
Prevention and Diversion During COVID:
- Diversion & Prevention Amidst COVID-19 (OrgCode, May 2020) – Recording (90 min) & PDF Presentation
The following Diversion Webinar Series took place over April – June 2018:
|Diversion Series||Topic and Links||Presenters|
|Part 1||Introduction to Diversion (40 min)||Iain De Jong from OrgCode|
Diversion Programs – Edmonton & Waterloo
(recording issues separate Webinar/Speaker Intro) (5 min)
|Community and Program Leads from Edmonton and Waterloo|
Diversion and Data (60 min)
David Tweedie from OrgCode
Emergency Shelter | Diversion | Outreach | Housing Help and Landlords | Housing with Support | Prevention | Partnering with Other Systems | Peers and Lived Experience | Indigenous Resources