Housing Help and Landlords
The information and resources here are intended to support your efforts to support renters and to recruit and retain landlords in your work to prevent and end homelessness.
Below you will find information and tools from a number of sources. Remember, you can also always search on the Homeless Hub and the Homelessness Learning Hub for further housing help and landlord related information.
Keep checking back here as we will be regularly updating materials and adding further resources.
- Supporting Renters and Working with Landlords (2018) (just the PowerPoint).
- Author reviews the new Landlord Engagement Toolkit;
- Ready to Rent BC Executive Director reviews the nationally available RentSmart program; and
- Waterloo Region’s Housing First lead reviews resources and approach to recruit and retain landlords.
Toolkits and Other Resources
- Renters’ Toolkits:
- Calgary Drop-In Tenant Resources (online) – list of responsibilities, tips sheets, and links to lots of resources
- Hamilton Tenant Toolkit (Housing Help Centre, 2022) – 2-pager with tips and resources for a housing search
- Hamilton Guide to Finding Housing (HIPC and City of Hamilton, 2022) – a 48 page booklet that walks through all the steps of finding housing
- Waterloo Region Renters’ Toolkit (online) – information, templates, checklists for a self-directed housing search. Includes resources under the following headings: preparing for your housing search, searching for housing, securing housing and making it a home, staying housed, and deciding to move. See also Durham Region Renter’s Toolkit (on-line) an adapted version of the Waterloo Region Renter’s Toolkit that includes Durham Region specific resources
- RentSmart Certificate (from Rent Smart Education and Support Society based in BC) – course to empower tenants to understand their rights and responsibilities, communicate effectively with landlords, neighbours and roommates, budget to maintain their housing, and look after their home. Ready to Rent Ontario was formed to roll out the program in Ontario (report 2021).
- Centre for Equality Rights in Accommodation (CERA – Ontario) – many resources for tenants – samples below:
- Tenant Self-Advocacy Toolkit (2016) – available in five different languages
- Housing Rights Guide for Youth – 5 page booklet
- Northern Housing Rights Know Your Rights! Guide for Tenants (2015) – addressing experiences of housing discrimination among First Nation, Metis and Inuit people in Northwestern Ontario – also guide & brochure & postcard & video (20 min)
- Federation of Metro Tenants Associations – example of a tenant organizing body with resources, a hotline and tenant school
- Sample Service Guides:
- Sudbury Street Wise Guide (2019)
- Waterloo Region Pocket Card (2022)
- Winnipeg Resource Guide (2021)
- See also tools and resources on the Prevention page.
- Housing Units Takeover Hub (Dream Team) – hub of resources on housing unit takeovers (HUTs) for tenants and service providers
- Toronto Housing Unit Takeover Task Force – Safe at Home Report (Dream Team, 2018) – findings, themes and recommendations with strong lived experience engagement.
- Housing Units Takeover Blog introducing the Safe at Home research, the issue and Ottawa resources (Eric Weissman, 2016)
- Ottawa Home Takeover Resources (Crime Prevention Ottawa) – videos, guidebook, posters (in multiple languages), research etc. See all 9 resource videos including an introduction, 7 difference scenarios, and a staff prevention video. See CAEH17 Home Take Over Conference Presentation
- Peterborough-Kawartha Local Work on HUTs Overview (December 2021)
- Centralized Diversion Fund: Using Flexible Funds to Prevent and End Youth and Young Adult Homelessness in Washington State (A Way Home Washington, 2021)
- Flexible Funding – Frequently Asked Questions (NASH, 2019)
- Waterloo STEP Home Flex Fund Report (2011)
- Waterloo Flex Funds Protocol (2019)
Toolkits and Other Resources
- The Landlord Engagement Toolkit: A Guide to Working with Landlords in Housing First Programs – (2018) – a Canadian resource with examples and tools from across Canada and links to other resources and toolkits.
- Greater Sudbury Landlord Toolkit (2019) – 16 page booklet for landlords and service providers
- Metro Vancouver Housing Placement Toolkit (2017)
- Private Renting Toolkit – Crisis UK (2017) – lots of tools and resources – some links not working
- Core Components of Centralized Landlord Engagement Programs and Community Landlord Engagement Initiatives – USICH (2016) blog with links to resources and examples to help communities recruit and retain new landlords to efforts to end homelessness
- Rapid Re-Housing Toolkit – NAEH (2016) – tonnes of housing identification tools and examples
- One-Pager List of Ideas: Landlord Engagement Ideas and Resources – USICH (2018) and Landlord Outreach Strategies – NAEH (2015)
- Landlord Engagement and Recruitment Deskbook – HUD (2015) – tips and sample documents
- Housing Identification Webinar – NAEH (2014)
- Landlords Like That – 5 min video – From At Home/Chez Soi – Jim meets with two different landlords who have two different reasons for taking a chance on housing At Home tenants
- Toronto Rapid Housing Project – Landlord Letter and Project Q&A
- HOM Inc (Phoenix, AZ) example tools:
- Landlord Brochure
- Landlord Door Hangers
- Blog Posts and Newsletters for Landlords
- Website Forms and Documents
- Padmission Housing Search Platform – HOM and their landlords list available units for our participants and case managers to search
- HUD Landlord Engagement Webinar Series (2022) (includes recording, slides and transcript):
- Landlord Incentives – understand a range of incentives, what would work for your program, and getting started
- System-Level Approaches to Landlord Engagement – reasons for establishing a coordinated system-wide approach, key components of system strategies, and how to get started
- Marketing, Outreach and Retention – landlord marketing and campaign strategies and community examples
- Supporting Households Through the Housing Search Process – understand how to assess and respond to housing preferences and barriers, how to prepare a household, and leverage existing resources for a housing search
- Landlord Engagement Best Practices – Recording and PDF – (May 2021)
- Housing Liaison Worker CoP Call Recording and PDF (May 2021)
- Housing Identification Webinar – NAEH (2014)
Community Program Examples
- End Homelessness St. John’s Home Connect Program see their one hour Webinar on Facebook that explains the program in more detail
Landlord Mitigation and Repair Fund Programs
- Damage Protocol – Windsor-Essex – three page process document
- Landlord Risk Mitigation Fund Program – North Dakota – program overview and forms
- Landlord Incentive Fund – Denver – one page program description
- Risk Mitigation Fund Portfolios – USICH (2016) – overview of programs in Orlando, Portland, Seattle and Denver
- Master Leasing Blog (NAEH, 2022)
- London Homeless Prevention Standard Form Occupancy Agreement for Head Lease Units – March 31, 2020
- CMHA Kelowna uses head leases – Housing First Scattered Site Program
- The Alex in Calgary uses head leases – email@example.com
- Vincent Care – example from Australia
- Head Leasing Policy (2019) – Australia
- Info On Head Leases – ONPHA (2015)
- Holding On: Supporting Successful Tenancies for the Hard to House, p. 64 (Institute of Urban Studies, University of Winnipeg, 2014)
- Landlord’s Self Help Centre – is a non-profit specialty community legal clinic funded by Legal Aid Ontario and mandated to provide support to Ontario’s small landlord community exclusively. This site offers information, resources and learning tools addressing topics related to residential tenancies and rental relationships in Ontario to support the needs of small-scale landlords.
- Centre for Equality Rights in Accommodation – Landlords Responsibilities and Obligations (CERA – Ontario) – includes information on choosing tenants without violating human rights, landlord responsibilities, landlord responsibilities to tenants with disabilities and what undue hardship means.
- Disabilities and Rental Housing – includes definitions, guides, videos, webinars and sample letters
- Tips on writing a fair rental housing ad by the Human Rights Commission
- Guide to Ontario’s Standard Lease (Province of Ontario) – required for use starting April 30, 2018
- Calgary Drop-In Landlord Resources – a webpage that includes a list of landlord responsibilities (including Minimum Housing and Health Standards) as well as resources
- Fostering Successful Tenancies: A Comprehensive Guide for Social, Affordable and Supportive Housing Providers (Windsor-Essex, 2019) – a 60 page guide with chapters on responding to challenging behavior, hoarding, addictions, best practices in housing, and supporting employee stress.
- Hamilton Landlord Resource Toolkit (2015) – information for landlords
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