Peer Support Accreditation, Information, and Resources

• Peer Support Canada – operated through CMHA – connects peer supporters and organizations, helping share information and building capacity for peer support. They have Standards of Practice Certification for Peer Supporters and organize an annual conference.
  • BC CMHA Peer Employment Project – includes links to other peer resources, a report, a literature review, power assessment framework, and employer checklist. 
  • CMHA Waterloo Wellington Centre for Excellence in Peer Support – includes further links to information on peer support and on implementing, supervising and supporting peer roles, including a toolkit.
• C4 Innovations – Integrating Peer Workers – website page with training, videos and other  resources
• National Youth Mentorship and Peer Navigation Handbook (Point Source Youth, 2023) – this 40 page handbook was developed to train and support hundreds of youth mentors to provide peer navigation and support related to HIV prevention, treatment, care and housing to QTBIPOC youth.
• Guidance for Recruiting, Hiring, and Retaining People with Lived Experience and Expertise of Homelessness (HUD, March 2022) – a two-page document that includes an overview, getting started, key recruitment, hiring, and retention considerations, and potential challenges.
• C4 Innovations – Integrating Peer Workers – website page with training, videos and other resources
• Supervising Peer Workers Toolkit (2019) – from the CMHA Waterloo-Wellington Self-Help and Peer Support website
• Peer Support: A Tool for Recovery in Homeless Services (FEANTSA) – a 10-page policy paper providing a description, rationale and tips
• Centre of Excellence in Peer Support (Australia) – a website with a description of peer support, resources, training, and recent research
• Pillars of Youth Peer Support (Ontario Centre of Excellence for Child and Youth Mental Health and the Community Suicide Prevention Network of Ottawa, 2018) – a nine-part video learning series co-developed with youth and community experts designed to introduce young people to key elements of youth peer support. Also includes a Facilitation Support Guide.
• Guidelines for the Practice and Training of Peer Support (Mental Health Commission of Canada, 2013) – a 50-page document that provides a background, guidelines for practice and guidelines for training
• Centre for Innovation in Peer Support: Improving Lives in Missisauga and Halton (supported by the Evidence Exchange Network of CAMH)

Peer Work in Housing First

• Why We Hire Peer Specialists as Staff in Housing First (Canadian Housing First Toolkit Module, 2018) – provides information about the roles and services of the peer specialists on Housing First teams
• Toronto CAMH – Peer Work in Housing First (CAMH webinar – Dec 2018)
• Ottawa Options Bytown: Peer Work in Housing First (CAEH18 presentation)
• Victoria Pacifica Housing – Peer Work in Housing First (CAEH18 Presentation)
• RainCity Housing – Entirely peer-led Housing First ICM Team – Surrey (see also on website)
• Housing First Peer Support Specialist sample job descriptions:
  • Pathways Housing First
  • Toronto Housing First
  • RainCity Housing – ACT Team Peer Specialist & ICM Team Peer Specialist
  • Waterloo Housing Support Coach – Peer Role

Further Peer Work Examples and resources from Communities

• RainCity Housing – Peer Work:
  • Entirely peer-led Housing First ICM Team – Surrey (see also on website)
  • Peer Services
  • Peer Witnessing
• Ottawa Shepherd’s of Good Hope Peer Work:
  • Shepherds of Good Hope Implementing Peer Support in Outreach Report
  • Peer Program Checklist
  • Peer Support Worker – Application

national Groups

• Canadian Lived Experience Leadership Network – a collective of diverse people with lived experience of homelessness and expertise in grassroots organizing, advocacy, mentorship and peer support. CLELN works to ensure that the choices of people with lived experience are in the forefront of all matters regarding homelessness and to eliminate homelessness and housing insecurity through research, policy, advocacy, training, and collaboration. 
• People with Lived Experience Institute (US) – an umbrella to bring together local, national, and global leadership partners to share best practices.

Toolkits and Guides

• Lived Experience Advisory Council: (Canada)
  • Nothing About Us Without Us: Seven Principles for Leadership and Inclusion of People with Lived Experience of Homelessness (2016)
  • Checklist for Planning Inclusive and Accessible Events (2016)
• Toolkit for Communities: Considerations for Creating Lived Experience Circle on Homelessness (2023) – This toolkit evolved from a community-based research project in the community of Penticton, BC. and was developed by a collaborative research team that partnered individuals with lived experience of homelessness, student researchers and academics knowledgeable in Lived Experience Circles (LECs) and community-engaged research approaches. It was designed to support small cities and rural communities interested in creating advisory groups of people with lived or living experience (PWLLE) of homelessness to provide input/context on community policy, program development, or evaluation. 
• Paying People with Lived Experience and Expertise (HUD, June 2022) – a three page guide that includes the “why’s”, approaching the conversation, and considerations.
• Engaging People with Live Experience in Your COVID-19 Response (HUD Snaps, May 2020) – a webinar to discuss best practices and strategies for engaging persons with lived experience of homelessness in your COVID-19 planning and response
• Engaging People with Lived Experience of Inequities: Meeting Facilitation Guide (People With Lived Experience, 2020) – a 13 page guide that includes sections on: purposeful preparation, agenda building, meeting facilitation, group activities, and theory to practice: People with Lived Experience Co-Leadership Team
• Toolkits from 100 Million Healthier Lives (2019)
  • Engaging People with Lived Experience: Pre-relationship to Relationship Building Assessment Tool and Resource Guide
  • Engaging People with Live Experience: Relationship Building
• Engaging People with Lived Experience: A Guide for Including People in Poverty Reduction (Tamarack, 2019) – assess your readiness to engage people, 10 ideas for engagement, 10 stories that inspire, 10 really useful resources, 10 ways to get started
• People with Lived Experience Engagement Toolkit (BC Capital Regional District, 2017)
• Lived Experience as Expertise: Considerations in the Development of Advisory Groups of People with Lived Experience of Homelessness or Poverty (Region of Waterloo, 2012)
• Scale Project (USA)
  • Engaging Community Residents with Lived Experience: Summary Report (2017)
  • Toolkit for Engaging Community Members with Lived Experience (website)
• Moving Forward Together Series (Laura Prescott and Leah Harris, SAMSHA)
  • Moving Forward Together: Introduction
  • Why Integrate People with Experiences of Homelessness
  • Ten Tips for Involving Consumers as Colleagues in Homeless Services
  • Create a Recovery Culture in The Agency
  • Challenges to Consumer Integration
  • Create a Range of Opportunities for Consumer Integration: Step 1 – The Strategic Plan
  • Create a Range of Opportunities for Consumer Integration: Step 2 – Identify Socially Valued Roles
  • Create a Rand of Opportunities for Consumer Integration: Step 3 – Building Capacity in the Early Stages
  • Keep Change Sustainable: Step 1 – Welcoming and Accessible Environments
  • Keep Change Sustainable: Step 2 – Strengthen Relationships
  • Moving Forward Together: Next Steps
• Youth Specific
  • Youth Centred Design Toolkit – Unicef Canada – on-line resource
  • Youth Collaboration Toolkit (True Colors Fund USA, 2016)
  • Youth Rights! Right Now!: Ending Youth Homelessness (AWH, COH and Canada Without Poverty, 2016)

CAEH Webinars

• Lived Experience & Ending Homelessness Webinar (April 2021) (PDF)
• Nothing About Us Without Us: Community Examples of Engaging Lived Experience (April 2021)

At Home/Chez Soi Materials

• At Home/Chez Soi Lived Experience Advisory Circle
• Meaningful inclusion of consumers in research and service delivery (Psychiatric Rehabilitation Journal, 36, 180-186, 2013)
• Stigma, Discrimination, and PWLE Knowledge Discussion Report (At Home/Chez Soi, National Consumer Panel, 2013)
• Vancouver Peer Reference Group Report on Peer Support for Homelessness and Mental Health (MHCC, 2013)

Podcasts

• Out of the Blue: Lived Expert and Child Welfare Advocate Cheyanne Ratnam (October 2019)

Blogs

• Maytree – blog series on rights-based participation of, and accountability to, people with lived experience of poverty in policy processes:
  • Six ideas on designing advisory councils for the participation of experts with lived/living experience (Aug 2019)
  • How informed participation helps tenants fight for their rights: A look at FMTAs Tenant School (Jun 2019)
  • Four strategies to strengthen the leadership of lived experts in an advocacy network (Apr 2019)
  • What Housing Practitioners Can Learn from Tenant Leadership and Participation at Lawrence Heights (Mar 2019)
  • Challenging Exclusion: Experts with Lived Experience of Homelessness Transforming Policy Processes (Feb 2019)
  • Exploring the Role of People with Lived Experience of Poverty in Finding Solutions to Poverty (Jan 2019)
• USICH – deepening your partnership with people with lived experience:
  • Beyond Mere Principle: Strategies for Truly Partnering with People Who Have Lived Experience in Our Work (Mar 2019)
  • The Value of Lived Experience in the Work to End Homelessness (Jul 2018)
• OrgCode – Input from Persons with Lived Experience (2012)
• Bringing Lived Experience to a Regional Housing Authority (King County, June 2020)

Community Examples of Lived Experience Advisory and/or Speakers Groups

• Kelowna BC – Bright Spot on lived experience participation (2020)
• Edmonton Homeward Trust – Participant Advisory Committee
• Vancouver’s MegaPhone Magazine Speakers Bureau
• Greater Victoria Coalition to End Homelessness Speakers Bureau
• Toronto Alliance to End Homelessness – PWLE Caucus – Report (2018)
• Waterloo Region:
  • Participant Advisory Group (materials coming soon)
  • Respectful Language Guide (2012) – see page 2
  • Lived Experience as Expertise: Considerations in the Development of Advisory Groups of People with Lived Experience of Homelessness or Poverty (Region of Waterloo, 2012)