Built For Zero Canada

Outreach

The information and resources here are intended to support your efforts to implement effective housing-focused street outreach services in your community.

Housing-Focused Street Outreach Resources

Below you will find information and tools from a number of sources. Remember, you can also always search on the Homeless Hub and the Homelessness Learning Hub for further street outreach related information.

Keep checking back here as we will be regularly updating materials and adding further resources.

Role of Outreach and Other Outreach Information

Coordinating Outreach and Using Technology (CAEH Webinar, 2021) – Recording and Presentation (PDF) – Niagara Region and Kelowna share their efforts to coordinate and map outreach with the aid of locally developed apps.
Lessons Learned from Outreach Workers (HUD webinar, 2021) – Recording and Transcript
Core Elements of Effective Street Outreach to People Experiencing Homelessness – A Checklist (USICH, 2019)
The Role of Outreach and Engagement in Ending Homelessness (USICH, 2016)
Role of Outreach in a Housing First Program – one-page diagram
Outreach and Identification Podcast (USICH, 2019)

OrgCode Resources

What Makes Good Street Outreach in the Era of Coordinated Entry (Blog, May 2021)
Impactful Outreach (February, 2021)
Impactful Outreach Presentation (NAEH Conference, 2020)
5 Thoughts on Street Outreach to Housing (April 2017)

NAEH Unsheltered Blog Series

What Can We Learn from New York City’s Work to End Unsheltered Homelessness (August 2018)
Using Smart Outreach and Housing First to End Unsheltered Homelessness in Nevada (July 2018)

Frameworks, Guidelines, Policies, Procedures & Tools

Coordinate Outreach Coverage – Key Considerations, Tips & Resources (Built for Zero Canada, 2019)
Kikinanaw ôma: Strategy to Support Unsheltered Winnipeggers (2020 and 2021) – includes strategy and one year implementation follow-up
Sample Outreach Policies from US BFZ-C Communities: Central Virginia, Rockford (IL), Tucson (AZ)
Kingston Street Outreach Program Operating Standards (2019)
Unsheltered Homeless Outreach and Engagement Toolkit (Corporation for Supportive Housing (CSH), 2018)
Assertive Outreach Good Practices Guidelines (Australia, 2017)
Street Outreach Program Standard Operating Procedures (Roanoke, Virginia, 2016)
Homeless Outreach Program Framework (BC Housing, 2014)

Program Areas